jnswireless web store FAQ section

Customer may return the product purchased from J & S Wholesale within thirty (30) days of delivery of the order. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. Customer may request a replacement product otherwise company credit will be issued. 20% restocking fee applied to your return. Shipping cost is non refundable. Items with manufacturer's defects: Please return the defective product and we will promptly ship you a replacement. Items returned as defective that are found to not be defective will incur a 20% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization. All of the defective cellular phones must be returned to the manufacturer. Refunds will not be issued if a return is made without an RMA number. How to return an item: For Customer service or Tech support questions Please E-mail us at J & S Wholesale ([email protected]) to notify a defective item and request for an #RMA number. Please, allow 48 hours to respond to your email. Please have your order number available. When you return the item please include a copy of your invoice or order confirmation email, write your RMA number on it and provide a return reason. Returns must be in like new condition. Returns will not be accepted without all of the original packaging, manuals and accessories. All returns must be received by J & S Wholesale within 14 days from the RMA number issuing date. Refunds will not be issued if a return is made without an RMA number or after 14 days of delivery of the order. Shipping charges are not refundable. *** Please note that all returns that will be shipped without a valid RMA number will be refused and package will go back to the sender. We recommend returns be made via UPS insured freight only. J & S Wholesale accepts no responsibility for loss or damage items in return transit. Please, allow up to 5 business days to process your returns. Return Policy On Jewelry Please note that there will be a 50% restocking fee on all Jewelry. Any item (s) that will be returned to us would have to be verified by a certified jeweler and will take 5 to 10 business days for items to return to our warehouse. Credit minus the 50% restocking fee will be credited to your account with in 14 days after the items are received by our warehouse. You are responsible for all freight charges.

J & S Wholesale stocks physical inventory. Majority of our items are available to be shipped in 24 to 48 hours from the order date. On rare occasions some items are sold out faster than we can re-order them and will be placed on backorders. You will receive an email notification when an item is backordered or out of stock. You may also send an email to Sales Department if you wish to find out stock levels of a certain item in advance. J & S Wholesale fulfils over 95% of all orders placed thru our website.

J & S Wholesale will not accept Cell Phones nor printers returns. If your phone or printer is defective please, contact manufacturer. All sales are final.

J & S Wholesale insures all packages before shipping for the full value of the order. If your order was lost or damaged a claim needs to be filed with UPS. To file a claim please contact UPS at 800-742-5877 You will need to provide the tracking number and proof of purchase. For proof of purchase you may use your order confirmation email. ALL Claims must be filed within 21 days or sooner. Claims filed after 21 days will be denied.

Brand New: Products that are described as "New" are products that have never been used and still in their original factory packaging. These items come complete with manuals and original accessories. Open Box Item: These products have never been used, the only difference between the "New" and "New Open Box" is that the outside factory seal has been broken, due to cancelled order or mishandling during transporting from warehouse to warehouse. Factory Reconditioned: Factory Reconditioned products are restored to the exact manufacturer specifications by the original manufacturer in a certified refurbishing center. In addition, these products typically come with the added advantage of a manufacturer warranty. These unused items have been returned to original manufacturers for various reasons: use in field tests, use in sales displays, and cancellations. They are then cleaned, quality checked and tested twice. They are also serviced, if needed, in the original manufacturer's certified refurbishing center. Here are some frequently asked questions and statistics about reconditioned Products: Q: What is considered Factory Reconditioned? A: There are lots of things that can label items factory Reconditioned. Some are so frivolous, its laughable. But because consumer laws prevent manufacturers from selling anything considered factory Reconditioned as "new", the second consumer gets the best deal. Here are a few examples: Most major retail superstores offer a 30-day money back guarantee on their products and there are those consumers that just simply take advantage of that. These items are returned to the manufacturer, inspected and repackaged like new. Items where the box or casing was damaged in shipment which are returned to the manufacturer. The item was returned to the manufacturer because of a slight defect. The part that was defective was replaced by the manufacturer, tested and then repackaged just like new. The item was returned because of a minor cosmetic blemish on the casing that was corrected. Demonstration units are also considered factory Reconditioned. These units are inspected, tested and repackaged. It is impossible to know the history of each item, but for whatever reason the unit gets labeled factory Reconditioned it is inspected & serviced by the manufacturer then tested and repackaged to meet original product specifications. All merchandise is warranted by the original manufacturer unless otherwise specified. Q: Why should I buy Reconditioned equipment? A: Refurbs save cash! Why hesitate getting the best value by getting the exact same equipment, with original manufacturers warranty at a much lower price: If you couldnt afford that expensive item till now NOW you can And still get the same performance & warranty. Reconditioned items have a much lower defect rate. From 10 units that come back for repair only 1 is usually a factory refurb, because Reconditioned units are tested before they are sold. Bottom line, if all the benefits of buying a Reconditioned product are the same as a new one even the warranty, the only "drawback" you would notice is probably a little label on the outside of the box or simply a brown box So, think again, Are you shopping smart?

By law, product packaging must state if an item is factory-reconditioned. Packaging and terminology differs slightly with each retailer. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items come repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, Cartridges for example.) that are not included with the reconditioned product. Be sure read over the product information page for a list of included accessories.

We note these products on our site with (used product ) next to Product condition.

As an online consumer electronics wholesaler, we understand that your personal information is private and needs to stay that way. For you protection, J & S Wholesale does not sell, share, or distribute your e-mail address or personal data to anyone without your permission. Our mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Because we want to demonstrate our commitment to your privacy, we have agreed to conceal your information, we agree to notify you of: What personally identifiable information of yours or third party personally identification is collected from you through the web site The organization collecting the information How the information is used With whom the information may be shared What choices are available to you regarding collection, use and distribution of the information How you can correct any inaccuracies in the information. If you have questions or concerns regarding this statement, you should first contact us by email. Heres what you should know about how we use your information: When you use our on-line customer service facility, our service representatives know which page on our website you were accessing when you contacted them. This enables them to better help you with your questions. When you set up an account we ask you for contact information (your name and email address). We use your email address to uniquely identify you. We use customer contact information from the account form to send you information about our company and to inform you of sales and special offers. Your contact information is also used to contact you should we have questions regarding your orders or to notify you of the status of your order. If you don't want any email from us, you may request that. If you place an online order, our secure order form requests contact, billing, and financial information (such as your credit card numbers for purchases). Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information to you. Your contact information is also used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. The financial information we collect is used ONLY to bill you for products you purchase. We use third-party intermediaries. When you purchase from us, we send your credit card information, name, and billing address to credit card companies for verification and to authorize your purchase. We give your name and shipping information to third-party shippers who use this information to deliver your purchase. We will cooperate with law enforcement and judicial authorities, and we may provide personally identifiable information to appropriate government authorities upon receipt of a subpoena or court order, or to cooperate with a law enforcement investigation. We will fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We also reserve the right to report to law enforcement agencies activities that we in good faith believe to be illegal. When You Send Email to our Customer Service Department We allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to every one. The information you send us is used to respond directly to your questions and comments. We also keep your email correspondence on file so that we may better serve you should you have additional questions in the future. Contacting the Web Site If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: Webmaster [email protected] Thank you, Management